Liked the onboarding chat but missing some advanced tips
When I started the training and onboarding process, I was quite impressed with how much was covered in the initial setup review. The steps to import contacts into the database and configure the dialer were mostly one-off processes which made the setup less messy. I appreciated the conversational style of the training as it didn’t feel too formal or rushed. However, I did find that some advanced features of the calling tools and database weren’t explored in enough depth. It would have been better to have additional ongoing sessions or a checklist for mastering those parts later. The training gave me good baseline knowledge but lacked some follow-up guidance for maximizing workflow efficiency further down the line. Being able to schedule automatic updates and manage them hands-on was one part that felt like a natural ongoing task, unlike most of the setup which was done once. The telephonic support was accessible, but I would have liked a regular training webinar or resource library for continuous skill development. Overall, I found the onboarding useful but there’s room for more comprehensive ongoing learning that could improve the user experience over time.