Liked that the hours worked with the software, mostly
When I first started using the WFHI software, I wasn’t sure if the hours it supported aligned well with the kind of flexible schedule I keep. The sign-up and invoicing process was straightforward and didn’t require waiting, which was a relief. During the onboarding, the training explained how to set up workflows that matched different timing needs, which is great because my work hours vary a lot day to day. I did notice that some features of the dialer worked best only during the core business hours, which sometimes made it tricky when I was working late or early. The database feature was quite adaptable, and the automatic updates seemed to keep the tools fresh and relevant without disrupting ongoing work. Support was reachable by phone and fairly helpful though sometimes the wait times were a bit longer than I expected. Overall, while the software fits my hours well for the most part, there were moments when the calling tools didn’t fully sync with my actual workflow timings. But this felt like something that could improve over time with further updates. I ended up feeling positive because the core functionalities did accommodate the variability I experience, which was my main concern going in.