Liked some steps, missing help for next time
So, I went through the sign-up and training process which was mostly clear, and the invoicing steps made sense without much problem. The calling tools and dialer worked okay, though I had to guess a bit how to use the database feature to fit my workflow. The support line was polite but not always immediately reachable, so I wasn’t sure if I could rely on it fully. I think next time, I would need some more detailed help and guidance through the software updates and especially the database parts since they felt a bit vague at times. The overall flow was good enough but could definitely use more clarity on what happens step by step, so a repeat customer wouldn’t feel unsure. The payment and invoicing process was fine, but I wish they offered more proactive communication about updates or issues. I’d say it’s a good system, but it left me thinking I might want to call support again next time to get through some parts faster than figuring everything out alone.