Less waiting than expected, but redundancy was a downer
I was prepared for a slower onboarding with lots of waiting and prepared to repeat some steps as with other platforms I tried. However, the sign-up and invoicing process moved along more quickly than I anticipated, which was a welcome surprise. The automatic updates were handled smoothly, so I didn’t have to hold up my work. The dialer and database tools loaded fast with minimal downtime. That said, I found myself repeating certain learning modules and setting adjustments which felt redundant and wasted some time. The telephonic support was easy to reach compared to my expectations, but sometimes their advice led me back to repeat steps unnecessarily. In summary, the less-than-expected wait times improved the experience, but the repeated walkthroughs and occasionally redundant steps reduced some of that gain.