Less confidence than expected by the end
I went into the sales process expecting to feel very confident about what I was getting since the overview looked promising. During the initial sign-up and training sessions, things seemed to be quite straightforward, which reassured me somewhat. However, as I started exploring the calling tools and dialer features, some functionality wasn’t as intuitive or seamless as I had imagined. The database elements also weren’t entirely clear regarding setup versus regular use, leading to a bit of uncertainty. Support was available but felt a little slow on the phone, which didn’t help build my confidence quickly. Compared to what I anticipated, the automatic updates sometimes changed user interface parts without clear notices, adding to my surprise. Payment and invoicing worked well, at least, keeping one aspect simple amid the mixed experience. By the end, I felt less certain about how smoothly I could count on the system for all my needs, though some features did perform well. The surprises along the way dampened the certainty I had hoped for.