Lengthy onboarding that tested my patience
As a male user, I found the training and onboarding process rather time-consuming. It took me quite a while to get through the initial setup and understand the workflow. The explanations given in the training materials were often unclear and sometimes quite confusing, which made the entire experience frustrating. While the platform's interface was decent, without clear guidance, it felt like I was left to figure out a lot on my own. There was one bright spot though, the dialer tool worked fine once I understood the basics, and that helped make calls somewhat smoother. However, the overall onboarding timeframe impacted my motivation, and I had to reach out to support multiple times. I expected the training to be more structured and efficient, considering the paid software involved. Because of this drawn-out initial phase, I hesitate to recommend it fully at this point. Improved clarity in training would definitely help future users save time and effort getting started.