Left wondering if they expect me to figure everything out
I went into this expecting step-by-step guidance during sales and pre-purchase, but actually I found myself having to piece together a lot about the offering on my own. Some promotional materials were clear enough, but when it came to understanding exactly how the database or calling tools fit into a remote workflow, it wasn’t always straightforward. On the plus side, the support team was available to answer some questions, which helped somewhat. However, I still felt that the onboarding and training could have done more to lay the foundation before purchase. This led to a somewhat frustrating feeling overall, as if I was left to navigate complexities without a real map. While I appreciate the software’s capabilities now that I use it, the initial sales experience definitely felt lacking in proper guidance and left me uncertain for quite some time.