Left waiting and uncertain by the end
My experience with WFHI's training and onboarding was disappointing, starting with the initial response from their support. I expected more timely and personal help as I went through setting up the database feature and learning the dialer tool. Instead, responses came with a delay, sometimes days apart, which disrupted my progress. The automatic updates to the software also arrived unpredictably without clear notice, creating confusion in my workflow. I reached out multiple times to telephonic support for clarity but often received generic answers that didn't directly solve issues. The invoicing and payment processes were the only part that went smoothly without complaints, and I appreciated clear billing communication. By the end of the onboarding, I was still unsure about how comfortable I really was using the software independently. The training did not meet my expectations for responsiveness, and although some help was provided, it was not enough to feel confident. If I needed assistance again, I fear I would face the same challenges of delayed responses and vague guidance. So the outcome left me hesitant about recommending WFHI to others looking for a supportive training environment.