Left to figure it all mostly on my own
My experience with billing and payments was mostly frustrating because I ended up doing most of the work myself. From the start, I had to navigate the payment portal without much guidance, and the invoicing system wasn’t very intuitive, which made understanding my charges harder than expected. I tried to reach support for clarification but mostly got automated replies that didn’t address my specific questions. I finally managed to sort out a way to generate the invoice, but the format was confusing, lacking key details like payment due dates or breakdowns. The setup for recurring payments was also not clear, so I had to manually track my payment schedule. On the plus side, the sign-up process was smooth and relatively straightforward, so at least I didn’t waste time there. However, the billing confusion meant I was regularly checking and double verifying everything to avoid mistakes. Overall, I felt like I had to piece together the payment flow myself instead of the software or training leading me reliably through it. The one decent part was that when a support call did happen, it was polite, even if not very helpful.