Left frustrated: support steps out of order
From the start, I felt the support and communication steps were completely out of order. Instead of getting clear step-by-step guidance, I was bounced between different levels of answering support questions without any logical progression. It made the whole process confusing and frustrating because I kept waiting for the right instructions that never came in proper sequence. The dialer tool setup was supposed to be straightforward, but due to poor communication flow, I had to keep repeating information to different people without a consistent plan. Signing up and invoicing went fine, but that couldn't make up for the badly planned onboarding support. Since everything felt random and unorganized, I couldn't rely on the communication to actually help me learn or use the software. This poor experience made me seriously reconsider my ongoing use, as support and guidance are essential for any remote workflow setup.