left frustrated by all the waiting and repetition
Reflecting back on my support experience, the most striking feeling was frustration. Every time I tried to resolve an issue over the phone, I had to repeat the same details multiple times to different agents, which felt unnecessarily repetitive. On top of that, long waiting times on calls meant wasting hours that could have been spent progressing with the software itself. I can acknowledge that the support staff was polite and tried to be helpful when they finally understood the problem. However, this sluggishness combined with having to re-explain everything drained my enthusiasm. I expected a more seamless communication process especially because the software was supposed to ease remote workflows. In the end, I’m hesitant to rely on support much going forward because of the waiting and the repetitive explanations involved every time I faced an issue.