Left Confused by the Support's Unclear Answers
My experience with the telephonic support left me mostly frustrated because the explanations weren't very clear or straightforward. At first, I tried calling because I needed guidance on the database feature and how the automatic updates would impact my workflow. However, the support team’s responses were filled with technical jargon that I struggled to understand, and it seemed as if they were talking past what I actually asked. While I appreciate their effort to be helpful, the lack of simple, clear instructions made me doubt if I could fully utilize the calling tools. The sign-up and payment processes were okay but the uncertainty throughout the support calls made the whole experience less reassuring. I wish they had been more patient and explained things more plainly rather than rushing through answers or assuming prior knowledge. This lack of clarity really spoiled what could have been a smooth onboarding process for me.