Left confused and a bit frustrated, not sure why
Trying to get a clear explanation about the calling tools was honestly a bit tiring for me. I remember asking about how the dialer updates were supposed to work automatically, and for that one part, the support staff actually gave me a straightforward answer. Beyond that, during the onboarding flow, things felt really unclear and I often had to guess what step to do next, which was frustrating. When I called the telephonic support later, I wasn’t sure if I understood them fully because they spoke quite fast and sometimes their points were vague. It was like I needed a simple summary or some diagrams to help understand better. I was hoping the training material would fill in the gaps, but some sections didn’t explain things clearly, leaving me wondering if I missed a step or if the system was just complicated. Honestly, the sign-up and invoice process was one of the few smooth parts, so I guess I should give credit for that because payments were straightforward and the invoices looked correct. But overall, the lack of clarity with communication left me feeling overwhelmed and unsure how to proceed confidently after my first week using the software.