2 out of 52 of 5Unverified experienceSupport and communication
larger effort than with previous services, not well streamlined
Reflecting back on my experience, I found the support here more effort-intensive compared to what I used before. While previous systems provided quicker resolutions, this service required a lot more back-and-forth on calls to clarify even minor issues. Communication wasn’t as streamlined and I often had to wait or follow up repeatedly to get answers. I did appreciate that the software updates were automatic, reducing manual interventions. Still, overall, the effort to get meaningful support felt higher than I expected and slowed my workflow. For people used to more responsive help, this might be disappointing, although some features like the database are functional once set up.