Lambe time mein hua support, confidence kam hua tha
Support line par call karta raha par resolution tak pahunchne mein kaafi der lag gayi thi. Jab main dialer ki problem explain kar raha tha toh generally patience se sunnte the, lekin solution pe pohanchne mein waqt kafi hua. Jab database issues aaye, toh bhi yehi hua. Auto updates ne thoda confusion create kiya kyunki support ne clear explanation dene mein speed nahi dikhayi. Mujhe laga ki koi clear direction ya follow-up nahi ho raha hai, jiski wajah se mujhe confident feel nahi hua ki sahi se kaam chal raha hai. Sign-up process aur payment mein jyada dikkat to nahi thi, par support experience mein woh quick resolution jo chahiye tha woh nahi mila tha. Overall, support se baat kar ke mujhe lag raha tha ki main bina kisi pakke solution ke baahar aaya hoon aur ye process mein time zyada laga.