Lagi baar-baar wait karni thi, support slow tha
Soch raha tha support thoda zyada fast milega, par poora experience mere liye thoda frustrating raha. Jab main dialer setup kar raha tha, toh baar-baar alag-alag departments ko call karna padta tha aur har ek baar mujhe apni baat dobara samjhani hoti thi. Wait time kaafi zyada tha, kabhi kabhi lagta tha ki mera call queue mein kho gaya hai. Telephonic support se baat karte hue mujhe repeat karna tha details kai baar, jo waqt barbaad karta tha. Onboarding flow bhi simples hona chahiye tha, par mujhe lag raha tha ki system mein kaafi delays aaye hain, specially jab payment setup kar raha tha. Database feature proper se samajh nahi paaya tha bina unke help ke, par woh bhi thoda dheere-dheere clarify hua. Overall, mera impression yeh hai ki support mein repetition tino cheezon mein tha, aur customer ko baar-baar same baat samjhani padi. Shaayad agar response thoda better ho toh kaafi madad milegi.