Laga tha response zyada milega, par woh toh missing hi tha
Maine sales team se connection banane ki koshish ki thi sign-up se pehle, par mujhe jo response mila woh utna quick nahi tha jitna expect kar rahi thi. Ek baar ek specific query bhi thi mera regarding subscription process, jiska jawab milne mein kaafi time laga, aur mujhe repeatedly follow-up karna pada. Baaki agents se baat karna bhi kabhi kabhi slow lagta tha, aur lagta tha ki unka system zyada responsive nahi hai client queries ke liye. Ek baar main ek email ki thi detailed discussion ke liye, par uska jawab thoda vague tha jo mujhe disappoint kar gaya. Bas ek chhoti si baat achhi lagi woh yeh thi ki jo final invoice mila tha, woh kaafi clear tha aur usme koi confusion nahi thi. Lekin pura sales interaction smooth nahi tha, jo ki thoda regretful tha sales experience ke liye. Lagta hai jo support infrastructure invest kiya gaya hai usme thoda aur improvement kar sakte hain communication ko tez banane ke liye. Overall, missing responsiveness ek badi kami thi for me.