Lacking support response and clarity during issues
I found the sales and pre-purchase experience rather frustrating, mainly because when things went wrong, the support was slow to respond. There was very little clarity on next steps, which made it hard to make an informed decision. The lack of detailed answers hurt my confidence in the service overall. While the sales process started off okay, it quickly became apparent that ongoing communication was not handled well. What really was missing was reliable customer guidance to fix problems quickly instead of leaving me hanging. There wasn’t enough transparency about policies or timelines either. I expected a more proactive approach but felt like they left me to figure things out on my own. Honestly, I ended up questioning if it was worth continuing given the hassle and poor handling of early issues.