lacking some steady day-to-day clarity
So the thing is, at first use the system feels like it has all the right pieces, the dialer, database, even the training looks promising. But then during the actual daily grind, it became clear that some basic functions feel underdeveloped or missing altogether. Like for example, labels and instructions sometimes seem vague, which slows me down every time I try to set new workflows or check past calls. I had hoped their automatic update feature might fix little issues, but instead, it sometimes breaks stuff or changes things without explaining why. Telephonic support is alright, at least they pick up, but info doesn't always come fast enough to solve problems in the moment. And honestly, the sign-up and payment process felt more straightforward than the ongoing usage. They provide invoices and all that, which is good, but what’s missing is a smooth, reliable experience during day to day use to keep things running smoothly. So overall, the system feels like it needs more polish and thought for continuous work, not just at start.