Lacking enough clear explanation for smooth onboarding
I had expected the training and onboarding process to be straightforward and clear, but unfortunately, that was not my experience. In comparison to other software trainings I have attended, here the explanations were often vague and left me confused about basic functionalities. The onboarding materials felt incomplete, and some steps were just glossed over without much demonstration. It seemed like they assumed I already knew certain workflows, which I did not. The dialer setup was especially challenging because I couldn’t find step-by-step guidance on integrating it with the database. The automatic updates added new features but they weren't highlighted well in the training, so I was unaware of important changes for some time. Moreover, the support team was not as responsive or detailed as I had hoped while I was still learning. Overall, the lack of clear, comprehensive explanations made me frustrated and slowed my progress significantly. I definitely feel that a more structured onboarding with clear tutorials and better guidance would be essential for someone starting fresh with this software.