Lacking clear support for complicated issues
While I appreciated that there was some telephonic support available, I found myself spending a significant amount of time figuring things out on my own. The communication was decent when it came to routine issues, but for more complex problems, the assistance felt patchy at best. For example, during setup, the instructions given didn’t cover all scenarios clearly, which left me troubleshooting by trial and error. The support team was friendly but not always available when I needed them most, which led to delays. On the plus side, the software itself had intuitive elements that didn’t require constant help, so I could manage the basics comfortably. Still, I believe the overall experience would have been much better if there had been more proactive guidance and quicker responses. It felt like I was expected to already have some expertise rather than being helped through fully. So while one part of the service was adequate, the gap in meaningful, timely communication was quite evident throughout my interactions.