Lacking clear guidance during training
My experience with the training and onboarding phase was quite disappointing. The process was meant to introduce me gradually to the software and its features, but several steps did not work as expected. The training materials lacked clear instructions about handling common errors, so when something went wrong, I had no practical solutions to follow. It felt like the system did not properly address issues that arise during real use. Onboarding communication was slow and I struggled to get meaningful telephonic support in times of difficulty. The online modules often seemed to miss explaining how different tools interplay, making it hard to put theory into practice. Sign-up and payment steps were fairly straightforward, but that was the only part that went smoothly. For someone looking to quickly adapt and resolve problems, the training failed to fulfill that need. The software itself has potential but without more practical, step-by-step help during onboarding, it is challenging to navigate its capabilities effectively. Overall, I was frustrated by the lack of support when things did not go as planned.