Lacking clear explanations left me unsure what to expect
I was interested in using WFHI software but honestly found the sales and pre-purchase info quite vague. When I first tried to understand the process, it was unclear who exactly to talk to and what each software feature included. The explanation of the dialer, database, and how updates work was scattered. Sometimes it felt like I was guessing what comes next or what signing up entails. The payment and invoicing steps were partially clear but still needed more transparency about timelines. It seemed like no one could clearly lay out the full onboarding or training flow before I signed up. I was hesitant because I didn’t want to commit without knowing what support I'd get or how quickly training would come. There was waiting involved, and repetition in answering the same questions. Overall, for me, the missing clarity really put me off and made the whole thing feel more complicated than necessary.