Lacking clear, consistent communication
I tried to get help from the support multiple times, but it was disappointing. Each time I called, the response was delayed and often unclear about what the next steps should be. The telephonic support sounded unprepared and I didn’t receive follow-up calls or messages to confirm issues were being dealt with. The answers provided often left me confused about how to handle the invoicing or how the automatic updates were supposed to work. Because of this, I’m worried that if I face similar issues in the future, I’ll struggle again without reliable assistance. Also, the sign-up and payment process was not straightforward, which added to my frustration. I expected quicker resolution through priority assistance, but that didn’t happen. Overall, the support system felt incomplete and not responsive enough for efficient troubleshooting. If proper communication and confident assistance were available, it would make a big difference. As it stands now, I’m doubtful I’ll be able to rely on them for future problems or questions related to this software and training service.