lacking clear confidence by the end of sales process
I went through the sales and pre-purchase process feeling somewhat uncertain. The presentations covered the basics but lacked some deeper insight about how the software would integrate with my existing workflows. The training seemed to promise a lot but I found myself wondering if it really matched the day-to-day realities that were important to me. During sign-up, the billing and payment part was straightforward but not too detailed in explaining extra charges or additional features that might affect cost over time. My confidence in committing fully by the end wasn't high because the support for questions before purchase wasn't very responsive or illuminating. The automatic updates feature was mentioned, but details were vague, leaving me unsure about how much adaptation would be needed later. I appreciated the ability to try the calling tools, but again it was a bit superficial. Overall, I felt important information was missing and I hesitated to proceed without more certainty about what to expect after purchase.