2 out of 52 of 5Verified purchaseSupport and communication
lacking clarity in everyday support
Using the software daily, I found that telephonic support wasn’t as responsive as I had hoped after the initial onboarding. Calls for clarifications often needed follow-ups which slowed down my task completion. The communication channels during active work didn’t provide the quick answers I expected, so I felt sometimes stuck waiting for help. The software itself updated automatically and I didn’t face major issues there which was one good part. However, what was missing for me was more immediate, easily accessible support to handle day-to-day hurdles promptly. The invoicing and sign-up process was decent but these day-to-day interactions require better communication flow to make working smoother in the long run.