Lacked timely responses and clear communication in pre-purchase phase
I was interested in subscribing to the WFHI software and training services and attempted to reach out to clarify some questions before signing up. Unfortunately, I found that the responsiveness from the sales or pre-purchase communications was not up to expectations. It often took a long time to get replies, and sometimes I did not get any acknowledgment of my queries at all. The information I eventually received was somewhat general and did not fully address the specifics I asked about, leaving me uncertain about some key features. While I do acknowledge that the software platform itself appears well structured and the training modules seem comprehensive based on what I learned later, the initial conversations outside the platform were disappointing. Timely and clear communication during the pre-purchase period really matters to set customer confidence, and this was missing. It felt like there was insufficient support for new potential customers before committing, which could discourage others evaluating the services. Improving in this area would certainly help potential clients feel more comfortable about investing in the offerings. For now, I would recommend they prioritize this aspect more seriously.