Lacked timely response and left me stuck without access
My experience with the WFHI software was frustrating mostly because I couldn't get the support I needed when I was stuck. I encountered access issues very early on, and when I tried to get in touch with support, the responses were slow or sometimes absent altogether. It felt like there was no one truly available to guide me through the problem, and this left me repeatedly trying to troubleshoot on my own, often hitting dead ends. Unlike other platforms where timely communication is expected, I found myself waiting hours or even days without a clear answer. This lack of responsiveness really undermined my ability to get anything productive done. I understand software can be complex, but support communication is vital, especially for new users facing setup obstacles. In the end, the missing element was consistent and proactive assistance, which unfortunately made the entire process more stressful than it needed to be. For anyone expecting prompt help when needed, this experience might be disappointing. I hope in the future WFHI can improve how quickly and reliably their support engages with customers.