Lacked the prompt support I was used to
I had higher hopes for the telephonic support with WFHI, especially since I’ve used other systems before that offered quicker and more helpful assistance. Here, the communication felt slower and less effective compared to those prior experiences. When I encountered issues navigating the dialer and the database was not updating in real-time, I reached out for help. Unfortunately, the support calls didn’t resolve my problems promptly, so I spent more time troubleshooting than I had anticipated. The onboarding was not as smooth as I expected, and the explanations over the phone felt generic rather than tailored. It missed the personal touch and immediacy I was used to from other platforms. Moreover, automatic updates sometimes disrupted my session and I had to wait on hold longer to get clarification. Overall, the support service here was missing the proactive responsiveness and clear communication I had found valuable before. This had a noticeable impact on my experience using the software during critical times, which was disappointing.