Lacked straightforward access to key features
I found the software difficult to navigate because several functions I expected to find easily were missing or hidden in menus that were not intuitively arranged. This made my initial setup frustrating and slow. Despite going through the training materials, certain tools like the dialer and database integration were harder to use than I anticipated. The automatic updates didn’t seem to improve usability as they mostly worked in the background without clear notice or explanation. When I tried to get telephonic support, the responses were brief and did not cover all my questions, which left me uncertain about how to proceed. The invoicing and payment process was relatively smooth but did not compensate for the challenges with the software itself. I believe I will need assistance again in future to understand the best way to navigate and get the most out of the remote workflow software. My experience so far lacks the completeness and ease I was hoping for, and I am somewhat disappointed by the absence of clear access to key features.