lacked features i took for granted before
I tried to switch to this software hoping it might add value, but it actually fell short of what I was used to before. The database organization felt clunky, making it harder to locate information quickly, and the calling tools didn’t perform as smoothly as in the previous system. I found myself stuck waiting during onboarding which was frustrating because training before had been more streamlined. Although the automatic updates came through, they didn’t quite fix the usability issues for me. I also struggled to get support without long waits, which added to my dissatisfaction. Billing and payments were fine, but those alone can’t make up for the lack of key features I relied on. Overall, I feel this product missed some essentials I’d come to expect, so it didn’t fit my workflow the way my old software did.