Lacked essential features compared to old software
Compared to the previous software I used for managing remote workflows, WFHI's product fell short in some key areas for me. The sign-up and payment processes felt more cumbersome and less transparent, which was frustrating during initial setup. The onboarding and training lacked depth and seemed templated rather than personalized to my specific needs. I found the dialer and calling tools to be less intuitive, struggling with call scheduling and database access that were simpler in my former system. Automatic updates didn’t always go smoothly, sometimes causing interruptions during work. Telephonic support was not as responsive as I expected, and responses felt generic rather than helpful. While the software functioned at a basic level, it was missing the flexibility and ease of use I had in my old program. Overall, the experience was more challenging and less efficient than with my previous software.