Lacked Consistent Day-to-Day Support
I started using the software with the hope that support would be available consistently, but that was missing entirely. After the initial setup, I found that the telephonic support was not reachable often, and when I did get in touch, the responses were not very helpful in solving ongoing issues. The automatic updates sometimes caused the dialer to malfunction, and despite raising concerns several times, there was no follow-up from the support team. The database feature that I needed to manage workflows often froze or lagged during use, making it difficult to rely on the tools daily. The invoicing and payment process was straightforward at first but lacked transparency later. Overall, the day-to-day usability suffered due to inconsistent communication and technical support, which impacted how smoothly I could run my remote workflows.