Lacked consistent daily performance and follow-up
The overall experience after purchase was disappointing because the service did not maintain stable performance day to day. Initially, the sign-up and onboarding looked promising, but the software often failed to connect properly with the dialer during normal working hours. The database syncing was inconsistent and affected workflow negatively. Despite raising issues, I rarely received timely follow-up or clear solutions from support over the course of several days. The payment process was standard, and the automatic updates happened without much disruption, which I will admit. However, the lack of consistent day-to-day reliability and slow responsiveness from the team meant my experience was frustrating. The sales process seemed okay at first but fell short in delivering a smooth ongoing service afterward. I felt that something operational was missing, probably in ongoing support and quality checks. This led to significant inconvenience in actual working conditions.