Lacked clear guidance for future assistance
Reflecting on my interaction with the sales and pre-purchase process, I found myself struggling due to the absence of clear, step-by-step guidance. At the time, I expected some sort of detailed walkthrough or at least a straightforward explanation of how the software and training blend would work. Instead, there was a lack of personalized assistance to help me understand what I might need in the future. This left me uncertain whether I would be able to figure out next steps without reaching out again and possibly facing similar confusion. The sign-up and payment processes felt somewhat disjointed and did not provide the seamless experience I was hoping for initially. I think a more informative introduction or pre-purchase support would have made a significant difference in boosting my confidence. Without that, I am not sure if I would want to try to re-engage with the process again without clearer help from the support side. Overall, the whole experience highlighted for me what was missing in terms of proactive customer assistance.