Lacked clear guidance before signing up
I found the sales and pre-purchase information quite insufficient. The website offered very little clarity on how the software and training would actually work. I had to spend a lot of time figuring out features, access, and the billing process on my own because the explanations were either too vague or missing some key details. There was no clear step-by-step guidance before purchase, and I wasn't sure what to expect in terms of onboarding and support. This left me confused about what kind of commitment I was making. Also, I had to ask many questions myself to customer care instead of getting answers upfront when reading about the product. Overall, it felt like a lot of work was needed from my side to understand even the basic setup process. If they provided a clearer demo or introductory overview, it would have helped a lot. Unfortunately, the pre-purchase stage felt poorly structured and left me frustrated.