Lacked clear explanation throughout onboarding experience
From the start of the training and onboarding, I faced significant issues because the instructions were not clearly explained. The initial setup of the database and accessing the calling tools were confusing and left me unsure what steps to take next. The training sessions seemed to jump around topics without a structured flow, which made it even harder to keep up. The sign-up process was not straightforward either, and I had to rely heavily on telephonic support just to confirm if I was doing things correctly. Unfortunately, the support explanations often felt rushed and lacked detail, leaving me feeling even more frustrated. Automatic updates that happened during this period brought changes I didn’t understand, as no clear communication was provided about those updates. Because of this unclear guidance and lack of step-by-step clarity, I found it very difficult to get comfortable using the software for my remote workflow needs. What was missing throughout was a clear and consistent explanation that could have made the whole process manageable.