Lacked clear communication during issues
When I encountered some problems with the automatic updates and the dialer tool, the support did not provide a clear pathway to resolve them. The steps taken by the team seemed uncoordinated and often lacked follow-up. I attempted to understand if there was an available training or resource to help manage the workflow better, but the information was either not provided or not easy to access. Signing up was straightforward, and the invoicing was clear at least, which was a positive point. However, when the software failed to integrate with my existing database smoothly, there was no proactive support offered, and I had to escalate repeatedly before receiving any assistance. The telephonic support line was difficult to reach during peak hours, and when finally connected, the resolution process was drawn out without clear explanations. The priority assistance advertised was missing in practice, which was disappointing. There were some useful features in the dialer, which worked when they functioned, but the inconsistency was frustrating. Overall, the communication around problems was lacking, which affected the experience negatively. I expected more structure in managing issues, especially when dealing with professional software and paid training services.