Lacked clear assurance by the end of the sales process
By the end of my interactions with the sales and pre-purchase team, I felt that there was something missing in terms of clarity. While they were polite and provided basic information about the software and its key features, I was left uncertain about some practical aspects, especially around ongoing support and update schedules. The sign-up process itself was straightforward and the invoicing seemed clear, but I did not get a strong sense of how the service would evolve with my needs or what level of telephonic support was realistically available long-term. Some answers were vague, leaving me in doubt. There was no substantial assurance that I fully understood the scope or limitations of the software. In summary, the process was professional but lacked the confidence-building details that would have helped me decide more comfortably.