Lacked clarity in label wording and explanations
The sales and pre-purchase materials were straightforward in some parts but clearly lacking in others. Many labels for software features and training modules did not really explain what you could expect, leading to some trial and error just to understand what was available. This made the onboarding phase slower than it might have been if the naming standards were more intuitive. I also noticed that the invoice terms and payment cycle explanations were brief and felt incomplete, making me double-check assumptions with support. However, the overall flow of information was logical even if missing detail. I think adding some clearer and consistent terminology could help new users grasp the product functionalities and billing framework better than what was provided here.