Lacked basic fail-safes when software glitched
I was really frustrated with the access issues I faced. Whenever the software errored out or failed to load parts of the database, there was no clear fallback or recovery option. It felt like I was left hanging with no immediate fix or guidance, which is unacceptable for daily workflow software. The dialer stopped responding several times, and each time the system just froze without alert or solution. Even after repeated calls to support, I did not get any practical instructions other than vague reassurances. This lack of robustness made it impossible to rely on the software reliably. The onboarding flow promised smooth setup but once problems occurred, there was no backup plan. The invoicing and payment processes worked, but if the core software itself can't handle basic glitches, it defeats the purpose entirely. Overall, it missed critical features that would help when things go wrong. Until these serious stability and support concerns are addressed, I can't recommend it at all.