Lack of timely responses left me frustrated during onboarding
Your training modules have useful information, but what’s missing is quick and dependable responsiveness when I needed help. I tried reaching out several times through the telephonic support as I faced problems with setting up the call dialer and linking it to the database. Unfortunately, calls often went unanswered or I had to wait a long time without any follow-up. This lack of timely communication stalled my ability to progress through the onboarding steps smoothly. Without clear guidance, I was unsure whether automatic updates were applied correctly or if I had missed any new features introductions. Even the sign-up and invoicing processes felt less seamless when questions arose, because timely support wasn’t readily available. I hope you understand that while the software itself seems capable, the slow response from your team significantly impacts the overall experience and lowers confidence in the platform.