Lack of timely response from sales team was disappointing
I found the sales and pre-purchase support quite frustrating as the responsiveness was very poor. Despite several calls and emails, the communication did not meet my expectations and left me unsure about crucial information I needed before making a decision. Although the product description and website seemed promising, the lack of quick answers from your team made the experience unsatisfactory. I had hoped to clarify queries about the software’s capabilities and the onboarding process but was often left waiting without follow-up. One positive aspect was the initial clarity in pricing and invoicing that was visible on the platform, which at least gave me a base understanding. However, the absence of prompt engagement from sales slowed down my evaluation considerably. Effective sales support is essential for trust and confidence, and unfortunately, that element was missing for me here. This affected my overall impression of the product and made me reconsider pursuing further steps until communication improves. I hope your team works on more efficient coordination in their responses going forward.