1 out of 51 of 5Verified customerSupport and communication
Lack of timely communication really hurt the experience
Unfortunately, my experience with their telephonic support has been quite disappointing. I reached out multiple times about issues with the dialer not functioning properly, but the responses came very late. It felt like the support team was overwhelmed, and although they did eventually reply, it was not in a way that helped me resolve my problems quickly. The payment and invoicing system was easy to navigate, which was a tiny positive point, but overall the delayed responses overshadowed that benefit. The onboarding didn’t flow well without clear communication, and I was left trying to figure out many things on my own. I would have preferred faster and more attentive support to match the software’s promises.