Lack of support communication spoiled the experience

Lack of support communication spoiled the experience

I found the sales process quite frustrating due to the lack of proper handling when issues arose. The software failed to connect calls consistently, causing disruption. When I tried to reach out for help, the response was slow and uncoordinated, missing crucial details I expected to be addressed. The onboarding materials did not cover the problems I faced sufficiently, leaving me confused and unsupported. The sign-up and payment processes were fine but did not compensate for the lack of clear communication and proper assistance during difficulties. Overall, the absence of prompt, effective support made the experience a disappointment and felt incomplete, which is the missing part that cost heavily here.