Lack of responsiveness meant delays got worse
My experience with the support team’s responsiveness was disappointing and impacted my workflow significantly. While I expected some delays given the technical nature of the software, the lag in receiving replies from telephonic support was longer than acceptable. Several attempts to resolve issues with the dialer were met with delayed callbacks and sometimes incomplete answers, which caused my concerns to linger. At times, the support staff acknowledged the problem but failed to follow up with timely solutions. Even though the invoicing process was straightforward, the inability of support to address simultaneous technical questions diminished the overall utility of the service. The result was that several days passed before some of the disruptions were manageable. I had hoped for quicker resolutions, so the overall experience fell short of what I anticipated. Support responsiveness being limited was the main factor affecting my satisfaction negatively.