2 out of 52 of 5Verified purchaseSupport and communication
Lack of responsiveness compared to what I used before
Compared to other platforms I used, the support here felt lacking in responsiveness and clarity. When I contacted telephonic support, the wait times were longer, and the explanations didn’t really solve my issues effectively. The guidance on features like the calling tools or database was minimal and often confusing, making me struggle more than before. It felt like the support team was less prepared and less proactive. The automatic updates didn’t seem to help much since I wasn’t sure if things were processed in real-time or delayed. Overall, I missed clear, timely communication and precise help which I had experienced previously with different software services. This support just didn't match up to any level I expected.