lack of responsive support made things frustrating
What stood out for me in this experience was definitely the slow response times from support when I called for help. I often needed clarification or troubleshooting assistance with the dialer and database features but the telephonic support seemed stretched thin. Sometimes I waited on hold for a long time or was promised a callback that didn’t come by the end of the day. Signing up and putting through payments was straightforward but when it came to solving problems or getting guidance, it felt like I was left hanging. This lack of responsive communication really impacted how smoothly I could use the software. I expected at least quicker answers by phone, especially since others had mentioned decent support. Automatic updates weren’t much of a problem, but without timely help, any issues became bigger annoyances. I had hoped for better assistance to make the onboarding and daily use less stressful but the slow support made me reconsider continuing with the setup as comfortably as I wanted.