lack of quick response and too much repeat
Honestly, the support was kinda disappointing. I kept having to explain the same problem over and over again to different agents and sometimes ended up waiting longer than I expected. I get that it takes time to figure out technical issues, but a little more smooth communication or a faster response would've helped a lot. It felt like I was stuck in some loop where no one gave me proper updates or solutions promptly. The training calls weren’t that helpful either because they repeated some points unnecessarily, which felt like a waste of time. The database feature is okay but when I had some queries about it, the answers weren't clear and the process to get help was slow. On the plus side, the actual software itself did at least work fine once set up, and updates didn't break anything major. But still, the way support handled communication was definitely missing where quickness and clarity should be. Really hoped for an easier experience when I signed up but it turned out otherwise.