Lack of ongoing support made daily use frustrating
Initially, I thought signing up and going through the training would clear most of my doubts, but the real issues started once I began daily use. The software’s calling tools and the dialer seemed promising, but day-to-day, they behaved inconsistently. Sometimes calls would drop unexpectedly, and the database didn't always save data reliably. I contacted support multiple times over the week, but the telephonic assistance was slow to respond and often failed to address the real problems. Automatic updates seemed to cause more glitches than fixes, disrupting my workflow during important calls. The invoicing and payment process was straightforward, but it’s the daily interaction with the software that disappointed me most. I expected better stability and proactive communication about fixes or workarounds. Instead, I had to repeatedly troubleshoot on my own without enough guidance. From my experience, the platform lacked the consistent support and reliability necessary for smooth remote operations, which was missing fundamentally in my daily use pattern.